Playing responsibly means being in control of your online gambling experience as part of your entertainment.
We are dedicated to protecting our players, monitoring fraudulent and criminal activity and averting underage gambling. We are committed to protecting your privacy and ensuring the correct tools are in place to help you enjoy your gambling. It is our promise to offer a fair gambling experience and we will ensure transparency with our marketing initiatives.
It is a legal requirement to be over the age of 18 in order to gamble, or such higher minimum legal age of majority as stipulated in your jurisdiction of residence. It is our responsibility to ensure players who register an account with us go through a verification process to ensure they are of legal age to gamble. There are various protection tools that parents and guardians can implement to prevent underage gambling. CYBERsitter for example is a filtering software that allows parents to add sites which they would like to be blocked. Visit CYBERsitter here.
Your time on our website should be an enjoyable experience so we therefore advise that you follow these simple guidelines before and during your play:
Your transaction history is available online, where you can see your current cash and bonus balances, as well as deposits and withdrawals.
The gaming history is also accessible, allowing you to see how much you have gambled, at what times of the day, in which games, the balance after each bet, winnings and the current total funds available to either continue wagering with or to withdraw.
Looking at your gambling habits gives you the chance to reflect on how comfortable you are with the time and money you are spending and may prove helpful to identify issues before they become a problem. We have created this self-assessment to help you make that analysis.
Taking the last 12 months into account, answer ‘yes’ or ‘no’ to each of these questions:
If you have answered ‘yes’ to four (or more) of these questions, you may be experiencing problem gambling and we recommend that you consider applying limits to your account(s) or self-excluding, as well as speaking to someone about yours answers. If you wish to limit or self-exclude your account, click here when logged in. More information about the signs of problem gambling and how to get help can be found visiting BeGambleAware or Gamblers Anonymous. (Test adapted from DSM-5 Diagnostic Criteria: Gambling disorder)
The reality check is a feature which will allow you to set a reminder informing you of the time you have spent playing on the site. This facility is available online here when logged in or by contacting our Customer Service team. The reality check timer will start as soon as you place your first bet and will continue until you either reach your reminder limit or log out of your account. When you reach your selected time period you will be presented with a pop up message advising you of this and providing you with options to continue playing, view your gaming history or close the gaming session.
The reality check reminder will continue to appear at the selected intervals until you log out of your account. The reality check reminder may not work as expected if you do not accept cookies or use ‘incognito’ mode on your browser.
It is advisable to decide on your financial limits before you start to play, as the chances of players experiencing a gambling problem is greatly reduced with this in mind. You can control your play with 4 different types of limits:
The financial limits can be set on a daily, weekly or monthly basis and you can adjust your limits whenever you choose to. This facility is available online here when logged in or by contacting our Customer Service team.
The financial limits may be reduced immediately at any time. Any request to increase or remove a limit is subject to a 7 day ‘cooling off’ period. You will need to confirm the increase or removal request once the ‘cooling off’ period has ended in order for the requested change to take effect - please contact customer support to provide this confirmation. The original limit will remain active until then and in case you decide you no longer want the change.
If you wish to take a break, a time-out period facility is available online here when logged in or by contacting our Customer Service team.
You can request a time out period of 24 hours, 7 days or 30 days. Your account will automatically become accessible once the time out period ends.
Self-exclusion allows you to take a break from gambling, if it becomes something else other than fun and entertainment. During the chosen period all online accounts that you hold with MT SecureTrade Limited will be subject to your self-exclusion request. This facility is available online here when logged in or by contacting our Customer Service team. During this period we will not send you any marketing material and we cannot accept any deposits or bets. Once the self-exclusion period has expired, your accounts will remain closed unless you contact us to reactivate. Once a reactivation request has been received, a further 7 days 'cooling off' period applies.
Gamblers Anonymous is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to do the same. Gamblers Anonymous offers the hand of friendship to anyone who is looking to try and stop gambling. You can visit the website here.
BeGambleAware is a charity that provides information to help people make informed decisions about their gambling. They can help you to find out more about gambling and what safer gambling means, to understand and recognise problem gambling, and show you where to go for further information, help and support should you need it. You can visit the website here.
If you feel that you are experiencing difficulty with gambling, you could consider blocking access to all gambling sites from your PC by installing blocking software such as GamBlock which uses sophisticated tools to block all gambling sites and software. Visit Gamblock here.
Dreamz.com is operated by MT SecureTrade Limited, a company incorporated under the laws of Malta with registration number C56545 and registered address at @GIG Beach, Triq Id- Dragunara, St Julians, STJ 3148, Malta. MT SecureTrade Limited is licensed and regulated by Malta Gaming Authority under the licences: MGA/CL1/954/2014 (issued on 19 May 2014), MGA/CL1/955/2014 (issued on 19 May 2014), MGA/CL2/1122/2015 (issued on 30 March 2016) and MGA/CL3/1134/2015 (issued on 30 March 2016).
Gambling can be addictive. Please play responsibly. If you wish to limit or self-exclude your account, click here. Dreamz only accepts customers over 18 years of age.
If you have any questions, you can contact us at [email protected].