FREQUENTLY ASKED QUESTIONS

Withdrawal

How do I withdraw my winnings?

Login to your account, click the burger menu and choose Withdraw. If it's possible you should always withdraw to the same payment method that you used to deposit with. There are situations where it's not possible to do so. If that's the case you'll need to choose Bank Transfer, enter the requested details and the amount you'd like to withdraw to request your withdrawal.

When will I receive my money after I've requested a withdrawal?

Specify per market and payment method.

I haven't received my withdrawal yet. Why?

Please allow XX working days to pass. If you still haven't received your winnings once this time period has passed, then please send us a bank statement showing your transactions from the date that the withdrawal was requested and up until today's date. We will forward the bank statement to the Payments team and ask them to investigate why they haven't arrived yet.

As soon as they have an answer we will let you know. Please note that this might take up to XX hours.

Why am I unable to withdraw my winnings?

Please read the informative message that appears when you're trying to request a withdrawal. This should tell you the reason. It can be for example;

• That you have an active casino bonus that haven't been wagered fully
• You need to upload documents.

Are there any fees when requesting a withdrawal?

We don't charge any fees, but a withdrawal might be subject to bank charges for currency conversions. Also, there might be other middle-hands charching an amount to process the withdrawal.

Is it possible to cancel my withdrawal?

As long as the withdrawal hasn't been approved already you can cancel it yourself, either on the Deposit- or the Withdrawal page.

What is the minimum amount that I can withdraw?

The minimum amount that you can withdraw is €20.

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